Thank you for shopping at IndoorLights. We strive to ensure your satisfaction with every purchase. If you are not completely satisfied with your order, we offer a straightforward returns policy.

**Eligibility for Returns:**
– You may return items within 30 days of the original purchase date.
– Items must be in their original condition, unused, and in the original packaging.

**Non-Returnable Items:**
– Gift cards
– Custom or personalized orders
– Sale items marked as non-returnable

**Return Process:**
1. Contact us at [email protected] or call us at 941-341-9986 to initiate a return.
2. Provide your order number and reason for return.
3. We will provide you with a return authorization and instructions on how to proceed.

**Shipping Costs:**
– The customer is responsible for return shipping costs unless the item is defective or an error was made by us.

**Refunds:**
– Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
– Approved refunds will be processed back to the original payment method within 5-10 business days.

**Exchanges:**
– We do not offer direct exchanges. If you need a different item, please return your original item for a refund and place a new order.

If you have any questions regarding our returns policy, please contact us at [email protected] or call 941-341-9986. Thank you for choosing IndoorLights!